Safety Guidelines

Safety is at the heart of Joiin. Whether you’re driving or riding, these guidelines help protect everyone in our community. Please follow them every time you Joiin a ride.

1. Verified People Only

Joiin is a closed network for professionals.

  • Only verified users from approved companies can join rides.

  • No plus-ones, unregistered friends, or third-party passengers.

  • If someone looks unfamiliar or unverified, don’t proceed with the ride. Report it.

2. Drive Like a Pro

Drivers must meet a higher standard because you’re responsible for lives.

  • Obey all traffic laws.

  • No speeding, reckless driving, or phone use while driving.

  • Keep both hands on the wheel. Avoid eating, texting, or any distractions.

3. Buckle Up, Every Time

Seatbelts are required for all occupants.

  • The ride doesn’t start until everyone is buckled up. No exceptions.

  • Refuse to ride if a seatbelt isn’t available or used properly.

4. Zero Tolerance for Substances

No alcohol, drugs, smoking, or vaping in the vehicle

  • If you suspect a driver is under the influence, cancel the ride immediately and report it.

5. Share Your Trip Responsibly

  • Let friends or family know if you feel unsure.

  • Use Joiin’s app to track your ride. Don’t share your location through other platforms.

  • If anything feels off, trust your instinct. You can cancel or report without penalty if safety is a concern.

6. Maintain Your Vehicle

Drivers, your car is your responsibility.
  • Make sure it’s roadworthy and regularly serviced.

  • Tyres, brakes, lights, and wipers must be in good condition.

  • Keep your licence disc and insurance up to date.

7. Pick Up and Drop Off Safely

  • Choose safe, visible pickup points. Avoid isolated or unsafe areas.

  • Don’t stop in the middle of the road or in illegal locations.

  • If you’re unsure, use the app to call or message and agree on a safe alternative.

8. Speak Up When Something’s Not Right

  • If you feel unsafe, say something. We’ll listen.

  • Report any behaviour that makes you uncomfortable or puts you at risk.

  • We take every report seriously and act quickly to keep the community safe.

  • You can report directly in the app or email safety@joiin.co.za.

Emergencies

  • In case of immediate danger or an accident, call 10111 for emergency services first.
    Then report the incident through Joiin for follow-up support.

  • We’re all responsible for safety, but Joiin is here to help when it matters most.
    Let’s make safety part of the culture, not just a checklist.