Refund Policy

Reimbursement Reversals

Joiin is a cost-sharing platform, not a transport provider. Users contribute toward shared fuel and vehicle wear-and-tear costs. In certain situations, Joiin may reverse that contribution:

Eligible for Reimbursement Reversal

Driver Unavailable at Agreed Time
If the driver doesn't arrive within 10 minutes and no alternative match is found, your contribution will be credited back to your Joiin Wallet.
Trip Coordination Issue
If technical or system issues prevent the ride from being matched or completed.
Advance Rider Cancellation
- Full reversal if rider cancels 2+ hours before the trip
- 50% if cancelled between 1–2 hours
- No reversal if cancelled less than 1 hour before departure
Technical Glitches
Double-charges or payment errors will be reviewed and reversed after validation.

Non-Reversible Contributions

If the ride was completed successfully
Rider canceled too late
Rider was a no-show
Contributions already reimbursed to the driver

Reimbursement Reversal Method

Joiin Wallet credit is returned instantly
Card/Apple Pay contributions reversed within 5–7 business days
You'll see your contribution status under Ride History > Contribution > Wallet Activity

Note

All contributions are for cost-sharing purposes only and do not constitute payment for transport services. Joiin is not a transport provider.

Legal Footnote

Disclaimer: Joiin enables secure cost-sharing between professionals commuting to and from work. We do not employ drivers or offer transport for commercial gain. All contributions are voluntary, non-profit-based, and within the SARS reimbursement guidelines. No PDP is required.